Refund policy
30-day returns
You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in its original packaging and in the same condition you received it.
How to start a return
Email orders@keitechcanada.com with your order number and the items you wish to return. We will confirm your return and send you the return address. Items sent back without a prior return request will not be accepted.
Return shipping
- Change of mind: return shipping is at your expense. We recommend a tracked service — we cannot refund a return we never receive.
- Defective, damaged or wrong item: we cover the return shipping and either replace the item or refund it in full. Contact us within 14 days of delivery with photos.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Taxes are refunded with the item. Original shipping charges are not refunded unless the return is due to our error.
Depending on your bank or credit card issuer, it can take a few additional business days for the refund to appear on your statement.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.
Items that cannot be returned
- Items marked final sale or clearance
- Gift cards
- Items that have been used, rigged, cut or fished
- Items returned more than 30 days after delivery
Order cancellations
You may cancel an order at no charge as long as it has not yet shipped. Contact us as soon as possible at orders@keitechcanada.com.
Questions
Keitech Canada
2628 Rue Principale, Sainte-Justine-de-Newton, Quebec J0P 1T0
orders@keitechcanada.com
Nothing in this policy limits the rights you have under the Quebec Consumer Protection Act or other applicable Canadian consumer protection legislation.